Overview of Our Policy

This policy explains how you can request a return, replacement, or refund for products purchased from Aus Peptides Shop. It applies to physical products purchased through our website. Nothing in this policy limits any rights you may have under applicable Australian consumer law.

Refund Eligibility

To request a return or refund, please contact us within 7 calendar days of your delivery date. Where a return is accepted, products must generally be unused, unopened, and in their original packaging, and you must provide your order number or proof of purchase.

Products may not be eligible for return where they have been opened, tampered with, improperly stored after delivery, or otherwise altered after receipt, except where applicable consumer law provides otherwise.

Return Process

To request a return:

  1. Email auspeptideshop@gmail.com with the subject Return Request – Order #[Your Order Number].
  2. Include your order number, delivery date, and a brief reason for your request.
  3. For damaged, incorrect, or defective products, include clear photographs showing the issue.
  4. If your return is approved, we will provide the relevant return instructions.

Unless the return is due to an error on our part or a defective product, return shipping costs may be the customer’s responsibility.

Refunds & Processing Times

Once an approved return has been received and inspected, we will notify you of the outcome. Approved refunds will normally be issued to the original payment method used for the order.

Refund processing times may vary depending on your payment provider or financial institution.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at auspeptideshop@gmail.com. We cannot guarantee cancellation once an order has entered processing or dispatch.

Where an order has already been dispatched, cancellation may no longer be possible and the applicable return process will apply.

Damaged, Incorrect or Defective Products

If your order arrives damaged, incorrect, or defective, contact us within 7 calendar days of delivery with your order number and clear photographs of the issue. Where appropriate, we may offer a replacement or refund in accordance with this policy and applicable Australian consumer law.

Exchanges

If you would prefer an exchange, mention this when submitting your return request and specify the product you would like instead. The same 7-day notification period and applicable product-condition requirements apply.

Contact Us

For returns, refunds, exchanges, or order enquiries:

Email: auspeptideshop@gmail.com
Telegram: @Juilinton421

Important: This policy does not exclude, restrict, or modify any rights or remedies that cannot legally be excluded under Australian Consumer Law.